You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or a full refund. All refunds and exchanges must be made within 30 days of receipt.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Standard delivery orders are processed within 2 business days* of purchase. You can expect them to arrive within 2-6 business days from the date they were shipped. Shipping duration vary due to carrier shipping practices, delivery location and the items you order.
Order receiving date noted as same day apply to orders placed by 12:00 p.m. EST, and where credit approval and product availability are confirmed by 12:00 p.m. on the same business day that the order is placed. Orders placed and confirmed after 12:00PM will be noted as received on the following business day.
We ship to Canada only. PersonalizeMyBabyBlanket.com currently do not ship or bill to other international addresses. Ground shipping is not available for orders shipping to Alaska, Hawaii and Puerto-Rico.